afterpay FAQ

Frequently  Asked  Questions

What is Afterpay?
Afterpay is a service that allows you to make purchases now and pay for them in 4 payments made every 2 weeks without any interest. 

How do I use Afterpay?
Simply shop online and add  items to your shopping bag and checkout as normal. At  the checkout choose Afterpay as your payment method.  First-time customers will need to register with Afterpay  and provide payment details, as usual, returning  customers simply log in to make their purchase.  It’s that easy! 

Please note that all items in your shopping bag must  be eligible for Afterpay. A minimum purchase amount  may apply and you must meet additional eligibility  requirements to qualify. 

How does the payment schedule work?
All customers are required to make their first payment at  the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments  before your scheduled pay dates, you may do so through your Afterpay account.  

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so. 

What if I can’t pay an Afterpay installment?
If funds are not available or you otherwise do not make  your payment when it is due, late fees may apply. Click  here for complete terms. 

Where can I find common questions about payments?
Check out the Afterpay Payments FAQ. 

When will my items be delivered if I use Afterpay?  
Afterpay orders are delivered as per our standard shipping time frame after you complete your  order online. 

What products are not eligible for purchase using Afterpay?
Afterpay is not available on purchases of gift cards. If you  are purchasing gift cards along with Afterpay eligible  products, you will need to place two separate orders. 

How do I return or exchange an item purchased using Afterpay?
If you have changed your mind, you can return your Afterpay purchase by mail for a refund. Please  check that your return or exchange meets our Return policy. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return  your purchase to Afterpay. 

Where can I find out more about Afterpay?
If you would like to know more about Afterpay,  visit the Afterpay website for a comprehensive list of FAQs, terms as well as  Afterpay’s Privacy Policy, which can be found at 

If you have any questions about your Afterpay account,  please contact Afterpay directly via a web form found here.